Q1: What is vegan leather, and how is it different from traditional leather?A: Vegan leather is a cruelty-free alternative made from synthetic materials, providing the look and feel of traditional leather without using animal by-products. Our commitment to vegan leather reflects our dedication to ethical and sustainable practices.

Q2: Are your swaddles and burping cloths truly organic? A: Yes, our swaddles and burping cloths are made from certified organic materials. We prioritise using sustainable and natural fabrics to ensure the utmost comfort for your little ones while being mindful of the environment.

Q3: What makes your blankets heirloom quality? A: Our blankets are crafted with meticulous attention to detail and high-quality materials, ensuring durability and timelessness. The heirloom quality means they are designed to withstand the test of time, making them cherished pieces for generations.

Q4: How do you ensure environmentally friendly practices in your production process? A: We are committed to sustainability. Our production processes prioritise eco-friendly materials and practices, minimising our environmental footprint. From vegan leather to organic textiles, we strive to make choices that benefit both customers and the planet.

Q5: Can I customise or personalise any of your products? A: Depending on the product, customisation options may be available. Please check individual product pages or contact our customer service for information on personalisation options.

Q6: What is your shipping and postage policy? A: Luca & Co is an online business based in Wagga Wagga, NSW, Australia. All our goods are shipped directly from our location. We offer two shipping options:

  • Express Shipping:
    • Delivery within 1-3 business days (may vary based on location).
  • Standard Shipping:
    • Delivery within 3-7 business days (may vary based on location).

Please note that your order will be sent out within 14 days from the date of purchase. For more details on our shipping policies, including rates and any additional information, we encourage you to review our comprehensive Shipping Policy. It's important to mention that we currently only ship within Australia.

Q7: Do you ship internationally? A: It's important to mention that we currently only ship within Australia.

Q8: How do I care for vegan leather products? A: Vegan leather is easy to care for. Simply wipe clean with a damp cloth. For specific care instructions, refer to the product care guide.

Q9: Are your packaging materials eco-friendly? A: We are committed to reducing our environmental impact. Our packaging materials are chosen with sustainability in mind, utilising recycled and recyclable materials whenever possible.

Q10: What is your return policy? A: Our return policy allows for returns within a specified period. Please refer to our Returns Policy for detailed information on the process and any conditions that may apply.

Q11: Do you offer a money-back guarantee? A: Yes, Luca & Co stands by the quality of our products. We offer a 30-day money-back guarantee on all purchases. If for any reason you are not completely satisfied with your order, please refer to our Returns and 30 Day Money Back Guarantee Policy for instructions on how to initiate a return.

Q12: What does the 30-day money-back guarantee cover? A: Our 30-day money-back guarantee covers the full purchase price of the item(s) within 30 days of receiving your order. This guarantee reflects our commitment to ensuring your satisfaction with every Luca & Co purchase.