30 Day Money Back Guarantee

At Luca & Co, we take pride in delivering products/services of the highest quality, and we want you to be completely satisfied with your purchase. To ensure your confidence in choosing us, we offer a 30-day money-back guarantee. If, for any reason, you are not satisfied with your purchase, simply follow the steps below, and we will provide you with a full refund.

How It Works:

  1. Contact Us: Reach out to our dedicated customer service team within 30 days of receiving your order. You can contact us via email at sales@lucaandco.com.au.

  2. Provide Information: Please include your order number and briefly explain why you are dissatisfied with the product/service.

  3. Return the Product (if applicable): If necessary, we may ask you to return the product in its original packaging. Rest assured, we will provide you with clear instructions on how to do so.

  4. Refund Process: Once we receive your request and, if applicable, the returned product, we will promptly process your refund. Please allow 7for the refund to be credited to your original method of payment.

Terms and Conditions:

  1. The 30-day money-back guarantee is valid from the date of purchase.

  2. This guarantee covers the purchase price of the product/service and does not include any shipping or handling fees.

  3. The product/service must be returned in its original condition and packaging to be eligible for a refund.

  4. Refunds will be issued to the original method of payment.

  5. Customers are responsible for any return shipping costs unless otherwise specified.

  6. Please note that this guarantee is applicable only to products/services purchased directly from [Your Company Name] and does not cover items bought from third-party retailers.

  7. Any promotional items or bonuses received with the purchase must also be returned to receive a full refund.

At Luca & Co, we are dedicated to your satisfaction and stand by the quality of our offerings. If you have any questions or concerns, please don't hesitate to contact our friendly customer service team.